Service Assurance for Internet Service Providers
Increase efficiency of Servise Assurance with our servicesFor our solutions we use:
- use S&T Correlation Engine that runs on open source application server.
- Integrate with Monitoring system, Service Desk, Trouble Ticketing system, and other.
- provide scenarios templates that can be customized according to customer requirements - automate operations
Service Assurance for ISP project resultsThese are examples of operations we automate:
- Monitor list of events for new alarms and changes on network in fault management system
- Get information about available on BTS resources from network inventory
- Identify situation severity and priority
- Create notification for Contact Center
- Try to restore problem remotely via NMS or terminal
- Create trouble ticket and dispatch it to responsible group
- Track recovery process and escalate if needed
- React on changes in situation
- Verify resolution and close trouble ticket and notification
Service Assurance for ISP operational benefitsAs a result of:
- Automation of routine operations – NOC engineers can focus on complex issues;
- Automation services status check & restoration attempt by Contact Center operators – reduce # of trouble tickets to NOC engineers;
- Providing service status for customers – reduce # of complaints to Contact Center.
Service Assurance for ISP business benefitsImproving efficiency of operations leads to:
- Reduce OPEX;
- Reduce Downtime;
- Improve customers satisfaction;
- Reduce churn.