We Do Service Assurance More EfficientIt is honor for Communication Services Provider to assure own customers with services they are deserve.
However, despite every communications service provider uses many OSS applications, there are still many manual operations in each step of problem management workflow.
We combine telco technologies, operational processes knowledge, IT expertise, and complex project management experience to automate end-to-end problem management operations.
To do it we get data from existing in operator systems: fault, performance management, trouble ticketing, network inventory, help desk and others. And then we automate routine, repetitive tasks of events correlation, trouble tickets creation, alerting & notifications, field service management according to operational rules with our Correlation Engine.
S&T OSS Solutions and Services
- Service Assurance for Internet Service Providers
- Service Assurance for Mobile Operators
- Umbrella Fault Management (IBM Netcool) Implementation, Assessment & Support
- Field Service Automation
S&T OSS Projects
Umbrella Management System for KyivstarFault and Event Management solution collects and consolidates events form RAN, Switches, Transmission (SDH/ PDH, DWDM, MPLS), GPRS, VAS. More than 35 different Telco platforms were integrated.
Root-Cause and Service Impact analysis tasks were automated and are based on developed by S&T correlations, event enrichment, reprioritization, maintenance and other Data driven Events Processing Automation policies.
Resource and Service Inventory of OSS Transformation Project for Telenor SerbiaProject covers inventory and planning capabilities for Transport, RAN, IT and Services domain. Data migration from legacy datasources is also a part of this project.
Fault and Alarm Management System for MTS UkraineFault and Alarm Management System based on IBM Tivoli Netcool software collects and consolidates events from more than 25 different Telco (Alcatel, Siemens, Ericsson, Comverse, Nokia, Cisco, Huawei, and other) and IT platforms via different interfaces (Q3, Corba, MML, PFM and other). Solution was integrated with Trouble Ticketing Management System (BMC Remedy).
Fault and Alarm Management System for Datagroup (Ukraine)Network Monitoring System based on Cisco Info Center software connected to more than 15 different Telco (Hughes, Cisco, Nortel, Alcatel and other). Number of correlation rules were automated.
Site Access Solution for KaR-Tel (works under Beeline brand)Site Access Solution is based on IBM Tivoli Netcool suite and provide following key functions:
- Access authorization to sites
- Notification of events from on site telco devices to field engineers during repair / maintenance works
- Data for historical reporting